Responsible Gambling

At Spinko, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that while gambling can be a fun form of entertainment, it can also lead to problems for a small percentage of individuals. Our commitment to safer gambling is a core principle, guiding our operations and the tools we provide. We believe in empowering our players with the knowledge and resources to maintain control over their gaming habits. This page outlines the measures and policies Spinko has implemented to support responsible play, help identify potential issues, and offer assistance when needed. We encourage all our players to read this information carefully and utilise the available features to ensure their experience with Spinko remains positive and within their limits.

Spinko operates under strict regulatory guidelines to ensure fairness, transparency, and player protection. Our policies are designed to comply with all applicable laws and best practices for responsible gaming. We continuously review and update our procedures to reflect the latest research and industry standards, ensuring that our commitment to your well-being is always at the forefront. Your safety and enjoyment are our priority.

Problem gambling can manifest in various ways and affect individuals from all walks of life. Recognizing the signs early is crucial for seeking help and preventing further harm. Spinko encourages players to be aware of these indicators, both in themselves and in others. If you or someone you know exhibits several of these behaviours, it may be a sign that gambling is becoming a problem:

• Spending more money or time on gambling than you can afford or intend to.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty controlling, cutting back, or stopping gambling.
• Feeling restless or irritable when trying to cut down on gambling.
• Chasing losses, trying to win back money you have lost.
• Gambling to escape problems, anxiety, or depression.
• Lying to family members or others to conceal the extent of your gambling.
• Jeopardising or losing a significant relationship, job, or educational/career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.
• Experiencing financial difficulties due to gambling debts.

If these signs resonate with your experience, it is important to take action. Spinko provides various tools and resources to help you regain control.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your experience enjoyable and prevent it from becoming problematic, Spinko recommends adhering to several key principles:

• Set Financial Limits: Decide on a budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose, such as funds allocated for rent, bills, or other essential expenses.
• Set Time Limits: Determine how much time you will spend gambling and adhere to that limit. Avoid extended sessions that can lead to fatigue and poor decision-making.
• Balance Gambling with Other Activities: Ensure gambling remains one of many interests in your life. Maintain a healthy balance with work, hobbies, socialising, and family time.
• Avoid Chasing Losses: Accept that losses are a part of gambling. Do not try to win back money you have lost by increasing your stakes or playing for longer periods. This often leads to greater losses.
• Do Not Gamble When Distressed: Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol or drugs. These states can impair your judgment and lead to impulsive decisions.
• Understand the Games: Familiarise yourself with the rules, odds, and payout structures of the games you play. Knowledge helps in making informed choices.

By following these guidelines and utilising the responsible gaming tools available on Spinko, you can ensure your gaming experience remains positive and within your control.

Spinko provides you with the ability to set personal limits on your account, a powerful tool for managing your gambling activity proactively. These limits help you control how much money you deposit, lose, or wager over specific periods. Once set, these limits cannot be exceeded until the chosen period has elapsed.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Spinko account over a daily, weekly, or monthly period. This helps prevent overspending.
• Loss Limits: This limit restricts the net amount of money you can lose over a daily, weekly, or monthly period. Once your losses reach this threshold, you will be prevented from placing further wagers until the period resets, regardless of your remaining balance.
• Wager Limits: You can set a maximum total amount you are allowed to wager over a daily, weekly, or monthly period. This helps control the overall volume of your play.

You can adjust these limits at any time through your account settings. Increasing a limit will typically take effect after a cooling-off period, usually 24-72 hours, to prevent impulsive decisions. Decreasing a limit, however, will take effect immediately. We strongly encourage all Spinko players to utilise these features as part of their responsible gaming strategy.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" options. These features allow you to temporarily restrict access to your account for a defined period. During a Time-Out, you will not be able to log in, deposit, or play any games on Spinko.

You can choose from various durations, typically ranging from 24 hours to several weeks. This break provides an opportunity to reflect on your gambling habits and regain perspective without the pressure of immediate access to gaming. Once the chosen Time-Out period expires, your account will automatically be reactivated, and you can resume playing. This is an excellent tool for those who recognise they need a short pause but do not wish to commit to a longer self-exclusion. You can initiate a Time-Out through your account settings on Spinko.

For individuals who feel their gambling is becoming a significant problem and require a more extended break, Spinko offers comprehensive self-exclusion options. Self-exclusion allows you to voluntarily block yourself from accessing your Spinko account for a more substantial period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period, you will be unable to log in, deposit funds, or participate in any gaming activities on Spinko. We also take reasonable steps to prevent you from opening new accounts with us during this time. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. This measure is designed to provide a robust barrier against gambling during a vulnerable period.

To initiate a self-exclusion, please contact our customer support team, who will guide you through the process and confirm the terms of your exclusion. We treat all self-exclusion requests with the utmost seriousness and confidentiality. It is important to consider self-exclusion if you are struggling to control your gambling and believe a complete break is necessary for your well-being.

Spinko is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process and continuously monitor for any attempts by minors to access our platform.

During account registration, all new players are required to confirm they are of legal gambling age. We utilise third-party age verification services to cross-reference the provided personal details. If we are unable to verify a player's age to our satisfaction, the account will be suspended, and any funds or winnings will be withheld until satisfactory proof of age is provided. Failure to provide such proof will result in account closure.

We also encourage parents and guardians to play an active role in protecting minors from online gambling. Here are some recommendations:

• Install internet filtering software to block access to gambling websites.
• Keep your Spinko account details, including usernames and passwords, confidential and out of reach of minors.
• Do not leave your computer or mobile device unattended while logged into Spinko.
• Educate your children about the risks associated with underage gambling.

Spinko takes its responsibility to protect minors very seriously and will not hesitate to take action against any account found to be operated by an underage individual.

To help you stay aware of the time you spend gambling, Spinko offers "Reality Checks" and "Session Reminders." These tools are designed to provide periodic notifications during your gaming sessions, prompting you to consider how long you have been playing.

A Reality Check is a pop-up message that appears on your screen at pre-set intervals, typically every 30 minutes or 60 minutes, depending on your preference. This message will display information such as the duration of your current session and, in some cases, your net winnings or losses during that session. You will then have the option to continue playing, review your account history, or log out.

These reminders serve as a gentle nudge to take a break, reflect on your activity, and ensure you are still playing within your comfort zone. You can set or adjust the frequency of your Reality Checks through your Spinko account settings. We recommend enabling this feature to help maintain a healthy perspective on your gaming habits.

Understanding your relationship with gambling is the first step towards responsible play. Spinko encourages all players to periodically take a self-assessment to gauge their gambling habits and identify any potential risks. This is a confidential process designed for your personal insight, not for judgment.

Consider the following questions honestly. There are no right or wrong answers, but your responses can help you recognise if your gambling is becoming problematic:

• Do you spend more money or time on gambling than you intended?
• Have you ever tried to stop or cut down on gambling but were unable to?
• Do you gamble to escape from problems or feelings of anxiety or depression?
• Have you ever lied to family members, friends, or others about the extent of your gambling?
• Have you ever borrowed money or sold anything to finance your gambling?
• Has gambling caused any financial problems for you or your household?
• Has gambling ever caused problems in your relationships or work/school life?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Do you often think about gambling, even when you're not playing?
• Do you try to win back money you have lost by gambling more?

If you answered "yes" to several of these questions, it might indicate that you are developing a gambling problem. We recommend reviewing the responsible gaming tools available on Spinko, such as setting limits or taking a Time-Out, and considering seeking professional help. Remember, recognising a problem is the first step towards addressing it. Spinko is here to support your responsible gaming journey.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)