Responsible Gambling

At Spinko, we are dedicated to providing a secure and enjoyable online gaming environment. We understand that while most customers gamble responsibly, for some, it can become a problem. Our commitment to safer gambling is fundamental to our operations. We aim to protect our players from the potential negative consequences of problem gambling and to promote responsible gaming practices. This policy outlines the tools and resources available to help you maintain control over your gambling activities. We operate under strict regulatory guidelines to ensure fairness, transparency, and player protection at all times.

We actively monitor our services and player interactions to identify potential risks and intervene where necessary. Our staff receive regular training on responsible gambling awareness and support. We believe that a proactive approach, combined with readily accessible tools, empowers our players to make informed decisions about their gaming habits. Spinko is not just about entertainment, it is about responsible entertainment.

Problem gambling can manifest in various ways, often impacting an individual's financial stability, relationships, and mental health. It is crucial to be aware of the signs, both in yourself and in others. Recognising these indicators early can be the first step towards seeking help. Some common signs include:

• Spending more money or time gambling than you can afford or intended.
• Feeling the need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost.
• Gambling affecting your work, studies, or personal life.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or depressed due to gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.
• Neglecting responsibilities or hobbies in favour of gambling.

If you identify with several of these signs, or if friends and family express concern, it may be time to consider whether your gambling has become problematic. Spinko encourages honest self-reflection.

Gambling should always be a form of entertainment, not a source of stress or financial strain. Maintaining control is key to keeping it fun. Here are some practical tips to help you gamble responsibly:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Do not chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing your stakes or playing for longer.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole source of entertainment or relaxation.
• Take regular breaks: Step away from the game periodically to clear your head.
• Do not gamble under the influence: Alcohol or drugs can affect your decision-making abilities.

By following these guidelines, you can ensure your experience at Spinko remains enjoyable and within your means.

Spinko provides tools to help you manage your spending effectively. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount you can deposit into your Spinko account over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This allows you to set a maximum amount you are willing to lose over a daily, weekly, or monthly period. If your net losses (total wagers minus total wins) reach this limit, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can define the maximum total amount you wish to wager over a daily, weekly, or monthly period. Once this limit is met, you cannot place any more bets until the next period begins.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will involve a cooling-off period before it becomes effective, giving you time to reconsider your decision. This measure is in place to support responsible decision-making.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These tools allow you to temporarily suspend your account for a defined period, helping you to step back and regain perspective without committing to a full self-exclusion.

• Time-Out: You can choose to take a Time-Out for periods ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log into your Spinko account or receive any marketing communications.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows for a slightly longer break, typically up to a few months. During this time, your account will be inaccessible, and you will be removed from all promotional mailing lists.

Once a Time-Out or Cool-Off period has been set, it cannot be reversed until the chosen duration has expired. These features are accessible directly from your account settings and are designed to provide a quick and effective way to pause your gambling activity when needed.

For individuals who feel they need a longer, more permanent break from gambling, Spinko provides comprehensive self-exclusion options. Self-exclusion is a formal process that allows you to voluntarily close your account and prevent yourself from gambling with us for an extended period.

• Duration: You can choose to self-exclude for periods ranging from six months to five years, or even permanently.
• Effect: Once self-excluded, your Spinko account will be immediately closed, and you will be blocked from opening any new accounts with us. We will also take all reasonable steps to ensure you do not receive any marketing materials during your self-exclusion period.
• Reactivation: Following a self-exclusion, your account will not be automatically reactivated. If you wish to return to gambling after your self-exclusion period has ended, you will need to contact our customer support team. A review process and a further cooling-off period will apply to ensure your decision to return is well-considered and responsible.

To initiate a self-exclusion, please visit the Responsible Gaming section of your account or contact our customer support team, who will guide you through the process. We treat all self-exclusion requests with the utmost seriousness and confidentiality, in line with GDPR requirements.

Spinko is strictly committed to preventing underage gambling. Our services are intended for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process to ensure that no minors can access our platform. This includes requesting proof of age and identity documentation.

We urge parents and guardians to take an active role in protecting minors from accessing gambling sites. Here are some recommendations:

• Keep your Spinko login details confidential and secure.
• Do not leave your computer or mobile device unattended while logged into your account.
• Use internet filtering software to block access to gambling websites.
• Educate your children about the risks associated with underage gambling.

If you suspect that a minor has gained access to a Spinko account, please contact our customer support team immediately. We will investigate thoroughly and take appropriate action to suspend the account and prevent further access.

To help you keep track of your gambling activity and encourage regular breaks, Spinko offers Reality Checks and Session Reminders. These features are designed to provide timely notifications about the duration of your gaming sessions.

• Reality Checks: You can set a Reality Check to pop up at predetermined intervals (e.g., every 30 minutes, every hour). When the Reality Check appears, it will inform you how long you have been playing during that session and may also display your net wins or losses for that period. This prompt gives you an opportunity to pause, reflect, and decide whether to continue playing or take a break.
• Session Reminders: Similar to Reality Checks, Session Reminders allow you to set a maximum duration for your gaming session. Once this time limit is reached, a notification will appear, and you will have the option to log out, take a break, or continue playing.

These tools are customisable through your account settings and serve as a valuable aid in maintaining awareness and control over your gambling time. We encourage all players to utilise these features to support responsible gaming habits.

Understanding your own gambling habits is a critical step towards responsible play. Spinko encourages all players to periodically take a self-assessment to evaluate their relationship with gambling. This can help you identify any potential risks early on and take proactive steps if necessary.

Consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Have you ever tried to stop gambling but been unable to?
• Do you feel anxious, guilty, or depressed after gambling?
• Has gambling ever caused problems in your relationships or work?
• Do you ever borrow money or sell possessions to gamble?
• Do you hide your gambling from others?
• Do you chase losses, trying to win back money you have lost?
• Is gambling affecting your sleep or general well-being?

If you answered "yes" to several of these questions, it may indicate that your gambling is becoming problematic. This self-assessment is not a diagnostic tool, but it can serve as a valuable indicator. If you have concerns, please consider using our responsible gambling tools or seeking professional help. Your well-being is our priority at Spinko.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)