KYC u Verifika

At Spinko, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It helps us prevent fraud, combat money laundering, and ensure that our services are not used for illicit activities. By understanding who our players are, we can protect both you and the integrity of our platform. This process is a regulatory requirement imposed by our licensing authority, ensuring we operate fairly and transparently.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our clients. It involves collecting and reviewing specific documentation to confirm that you are who you say you are. For Spinko, KYC is an essential part of our anti-money laundering (AML) and counter-terrorist financing (CTF) obligations. It also helps us comply with responsible gaming practices by ensuring players meet the legal age requirements and are not self-excluded or otherwise restricted from gambling.

Verification is an ongoing process that may be triggered at various stages of your interaction with Spinko. While we may conduct initial checks upon registration, full verification is typically required before your first withdrawal. Additional verification may be requested if:

• Your cumulative deposits or withdrawals reach certain thresholds.
• There are changes to your personal information.
• Our internal monitoring systems detect unusual or suspicious activity on your account.
• You make a significant win or request a large payout.
• Our licensing authority mandates further checks.

We reserve the right to request verification at any time, in accordance with our terms and conditions and legal obligations.

To complete the verification process, you will typically need to provide clear, legible copies or photographs of specific documents. These documents help us confirm your identity, address, and ownership of payment methods. All documents must be current and valid, not expired. We will always specify exactly which documents are needed when a verification request is made.

To verify your identity, we require a valid government-issued photo identification document. This document must clearly show your full name, date of birth, photograph, and signature. Acceptable forms of proof of identity include:

• Passport: A copy of the full photo page.
• National ID Card: Copies of both the front and back of the card.
• Driver's License: Copies of both the front and back of the license.

The document must be in date and not expired. All four corners of the document must be visible in the image, and all details must be clearly readable.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and address. The document must be from an independent source. Examples of acceptable proof of address include:

• Utility Bill: Such as electricity, water, gas, or internet bill (mobile phone bills are generally not accepted).
• Bank Statement: A statement from a recognized financial institution.
• Government-Issued Correspondence: For example, a tax statement.

Ensure the document is dated within the last 90 days and shows your name and address matching the details registered on your Spinko account. PO Box addresses are not accepted.

To verify that you are the legitimate owner of the payment methods used on your Spinko account, we may request specific documentation. The requirements vary depending on the payment method:

• Credit/Debit Cards: A copy of the front of the card, showing the first six and last four digits of the card number. The middle digits should be obscured. The cardholder's name and expiry date must be visible. The CVC/CVV code on the back should always be covered.
• E-wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account profile page, clearly showing your name and the email address associated with the account.
• Bank Transfers: A copy of a recent bank statement or a screenshot from your online banking portal showing your name, account number, and the bank's logo. Transaction details can be obscured.

This step is crucial for preventing unauthorized use of financial instruments and protecting your funds.

In certain circumstances, particularly for larger transactions or if our risk assessment indicates a need, Spinko may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures and is a legal obligation to combat money laundering. We may ask for documents such as:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Documents relating to property sales or inheritance.
• Evidence of business ownership or dividends.

Any information provided will be treated with the strictest confidence and used solely for compliance purposes. We understand that such requests can be intrusive, but they are necessary to maintain a safe and compliant gaming environment.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, document review takes between 24 and 72 hours, though this can vary depending on the volume of requests and the clarity of the submitted documents. You will be notified via email or through your Spinko account once your documents have been reviewed. If further information or clearer copies are needed, we will contact you with specific instructions. To avoid delays, please ensure all submissions are clear, complete, and meet the specified requirements.

Spinko treats your personal information and documents with the highest level of security and confidentiality. All submitted documents are stored securely in encrypted databases, protected by advanced security measures. Access to your personal data is restricted to authorized personnel who require it to perform their duties. We comply with all relevant data protection regulations, including GDPR, ensuring your privacy rights are respected. Your documents will never be shared with third parties for marketing purposes. For more details, please refer to our Privacy Policy.

Spinko operates under strict anti-money laundering (AML) regulations. Our KYC and verification procedures are integral to our AML framework. We monitor transactions and player behavior to detect and prevent any activities that could be linked to money laundering or terrorist financing. By adhering to these regulations, we contribute to global efforts to combat financial crime. Any suspicious activity will be reported to the relevant authorities, in accordance with our legal obligations.

It is illegal for individuals under the age of 18 (or the legal age of majority in your jurisdiction) to gamble. Age verification is a critical component of our KYC process. By checking your date of birth against official identification, we ensure that only eligible adults can access and use Spinko's services. We are committed to protecting minors and preventing underage gambling. Any accounts found to belong to individuals under the legal gambling age will be immediately closed, and any winnings forfeited.

While we strive for efficient processing, delays can occur if documents are unclear, incomplete, or if additional information is required. If your verification is delayed, please check your email and your Spinko account notifications for any requests from our team. If verification is unsuccessful, it means we have been unable to confirm your identity to our satisfaction or in compliance with regulatory requirements. In such cases, your account may be restricted or closed, and you may be unable to withdraw funds. We will always communicate the reasons for an unsuccessful verification where legally permitted. We encourage you to respond promptly to any requests for information to avoid prolonged delays.

If you have any questions about the KYC process, need assistance with submitting your documents, or encounter any issues, our customer support team is here to help. You can contact us via:

• Live Chat: Available directly on the Spinko website during operating hours.
• Email: Send your queries to [email protected].

Please provide your account username or registered email address when contacting us, so we can assist you more efficiently. We are dedicated to making your experience with Spinko as smooth and secure as possible.