Logħob Responsabbli

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can transition from a harmless pastime into a serious problem. Our Responsible Gaming policy outlines the measures we implement to prevent problem gambling, protect vulnerable players, and promote responsible behaviour.

We are committed to upholding the highest standards of player protection, in accordance with the requirements of our licensing authority. This includes providing tools and resources designed to help you manage your gaming activity effectively. Our aim is to ensure that your experience at Spinko remains positive and within your control.

Problem gambling can manifest in various ways and affect individuals differently. It is important to be aware of the potential signs, both in yourself and in others. Early recognition can be crucial for seeking help and preventing further harm.

Consider if any of the following apply to you or someone you know:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or finances.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Using gambling as a way to escape problems or uncomfortable feelings.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities due to gambling.

If you identify with several of these signs, or if you are concerned about your gambling habits, we strongly encourage you to consider using our responsible gaming tools or seeking professional assistance.

To ensure gambling remains a form of entertainment, we recommend adopting several practices:

• Gamble for entertainment, not to make money. View gambling as a leisure activity with a cost, similar to going to a concert or movie.
• Set a budget and stick to it. Decide how much money you are willing to lose before you start playing and do not exceed that amount.
• Set a time limit. Decide how long you will play and stick to it, regardless of wins or losses.
• Never chase losses. Accept that losing is part of gambling and do not try to win back money you have lost by increasing your stakes or playing for longer.
• Do not gamble when feeling stressed, upset, or depressed. Emotional states can impair judgment.
• Balance gambling with other activities. Ensure gambling does not become your sole form of entertainment.
• Never gamble with money you cannot afford to lose. Use discretionary income only.

Spinko provides you with the ability to set various limits on your account to help manage your gambling activity. These tools are designed to put you in control of your spending and playing time.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit more funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a specific period (daily, weekly, or monthly). If your net losses reach this amount, you will be prevented from placing further wagers until the period resets.
• Wager Limits: You can also set a limit on the total amount of money you can wager over a daily, weekly, or monthly period. This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Decreasing a limit will take effect immediately. Increasing a limit will typically involve a waiting period to allow for a cooling-off period, in line with regulatory requirements, giving you time to reconsider your decision.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" options. These allow you to temporarily restrict access to your account for a defined period, such as 24 hours, 48 hours, 7 days, or 30 days.

During a Time-Out period, you will not be able to log into your account, deposit funds, or place any wagers. This feature is designed to give you a brief respite and help you regain control if you feel your gambling is becoming problematic. Once the selected period expires, your account will automatically be reactivated.

For individuals who feel they need a longer break from gambling, Spinko offers a robust Self-Exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period:

• Your Spinko account will be immediately closed.
• You will be prevented from logging in or accessing any gambling services.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional mailing lists.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully elapsed. If you wish to self-exclude, please contact our customer support team, who will guide you through the process. We encourage you to consider self-excluding from all other gambling operators you may use as well.

Spinko strictly prohibits individuals under the legal gambling age from participating in any of our gaming activities. Our services are not designed for, nor directed at, minors. We employ robust age verification procedures during the registration process to prevent underage access.

To help us in this endeavour, we urge parents and guardians to:

• Keep your Spinko login details confidential.
• Use parental control software to block access to gambling websites.
• Educate your children about the potential risks of underage gambling.
• Monitor their online activities.

Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited.

To help you stay aware of the time you spend gambling, Spinko offers "Reality Checks" or "Session Reminders". This feature allows you to set periodic notifications that will pop up on your screen during gameplay. These reminders will inform you of the elapsed time since your session began and may also display your net wins or losses during that period.

The purpose of a Reality Check is to prompt you to consider whether you wish to continue playing or take a break. You can set the frequency of these reminders through your account settings. This tool is designed to encourage conscious decision-making about your playing habits.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. Many independent organisations offer confidential questionnaires designed to help you evaluate your gambling behaviour.

These assessments typically involve a series of questions about your gambling patterns, feelings, and the impact gambling has on your life. Answering honestly can provide valuable insight into whether your gambling is within healthy limits or if it might be time to seek further assistance. While Spinko does not host such a test directly, we encourage you to seek out reputable resources that provide these tools.

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Appoġġ nazzjonali: Malta

• Responsible Gaming Foundation · Linja tal-għajnuna: 1777
• Aġenzija Sedqa (Support Line 179) · Linja tal-għajnuna: 179
• Awto-esklużjoni: MGA self-exclusion

Appoġġ internazzjonali (kull pajjiż)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Linja tal-għajnuna: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)